About Us Custom Amenities Inc Canada

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About Custom Amenities Inc.

Serving Canada’s Hospitality Industry Since 1961

Custom Amenities Inc. is a Canadian, family-owned supplier of hotel toiletries, guest-room amenities and hospitality products. Through Branded Amenities, we serve hotels, motels, resorts, lodges, bed and breakfasts, Airbnb hosts and vacation-rental operators across Canada.

For more than six decades, our purpose has remained the same: to help accommodation providers create welcoming guest experiences with quality products, fair pricing and dependable, personal service.

Our Story

The Custom Amenities story began in 1961 with industry pioneer Casey Hansum.

Drawing on his training and experience with leading cosmetic companies, Casey recognized an opportunity to provide Canadian hotels with better guest-care products and a higher standard of customer service. He believed that long-term relationships were built by delivering quality products at a fair price—and by treating every customer’s business as important.

His guiding principle was simple:

Exceed our customers’ expectations with quality products, competitive pricing and exceptional service.

That philosophy helped Custom Amenities Inc. grow into a trusted Canadian hospitality supplier, and it continues to guide our company today.

More Than Six Decades of Hospitality Experience

The hospitality industry has changed considerably since 1961. Travellers have new expectations, accommodation options have expanded and properties are continually looking for better ways to manage costs, reduce waste and improve the guest experience.

What has not changed is the importance of the small details.

A thoughtfully selected shampoo, a fresh bar of soap or a conveniently provided toothbrush may seem like a minor part of a guest’s stay—but these details help visitors feel comfortable, cared for and welcome.

We understand that our products represent your property every time a guest uses them. That is why we carefully select amenity programs that offer an appealing presentation, pleasant fragrances and dependable quality.

Who We Serve

Custom Amenities Inc. supplies hospitality businesses of many different sizes, including:

  • Hotels and motels

  • Resorts and wilderness lodges

  • Bed and breakfasts

  • Airbnb and vacation-rental hosts

  • Property-management companies

  • Campgrounds and RV resorts

  • Spas and wellness retreats

  • Corporate and workforce accommodations

  • Senior residences and healthcare accommodations

Whether you operate one vacation rental or manage a multi-property hotel group, our goal is to make ordering guest supplies straightforward and dependable.

Hotel Toiletries and Guest-Room Essentials

Our product selection includes:

  • Hotel-size shampoo and conditioner

  • Body wash, lotion and bar soap

  • Bulk 5-litre liquids

  • Refillable wall-mounted dispensers

  • Makeup-remover wipes

  • Toothbrushes and toothpaste

  • Vanity kits, shower caps and combs

  • Hotel slippers and other guest-room essentials

  • Stock amenity collections

  • Custom-branded amenity programs

Our in-stock collections offer a variety of styles, fragrances and price points, making it easier to find an amenity program that complements your property and meets the expectations of your guests.

Hospitality Supplies Made Easier

We know that independent hotels, motels and vacation-rental operators do not always need—or want—to purchase enormous quantities of product.

That is why Branded Amenities offers:

  • No minimum order

  • Practical case-pack quantities

  • Canadian-dollar pricing

  • Stock products ready for prompt shipping

  • Delivery throughout Canada

  • Bulk, dispenser and individual-size options

  • Knowledgeable, personalized customer service

You can order what your property actually needs, whether that means a few cases of toiletries or a complete guest-room amenity program.

More Responsible Amenity Options

Many hospitality properties are looking for practical ways to reduce waste while continuing to provide the products guests expect.

Our selection includes bulk 5-litre liquids, refillable dispenser systems and amenity collections featuring more thoughtfully considered packaging options. These choices can help properties reduce their reliance on individual-size packaging while maintaining a clean, professional presentation.

Environmental and packaging features vary between product collections. We provide product-specific information so customers can compare their options and select the approach that works best for their property.

A Canadian Company You Can Talk To

After more than six decades in business, we still believe that good customer service should be personal.

If you have questions about fragrances, case quantities, dispensers, bulk liquids or choosing the right amenity collection, our team is here to help. We understand hospitality supplies and will work with you to find an option that suits your property, guests and budget.

Thank you for visiting Branded Amenities by Custom Amenities Inc. We appreciate the opportunity to serve your business and become part of the experience you create for your guests.

Custom Amenities Inc.
Family owned and operated since 1961
Shipping hotel toiletries and guest amenities across Canada
Call us toll-free: 1-800-661-1500