Frequently Asked Questions
Making a Purchase
Making a purchase with Custom Amenities could not be easier. Just browse our website and click on any items that you wish to buy and put them into the shopping cart. At any time, you can adjust the quantities or remove items from your shopping cart by clicking on "view cart". After you have finished your selection, review your cart and click on "checkout". You will be asked for a few details that we need to be able to fulfill the order. We accept payment via Visa, MasterCard.
There is no minimum order requirement when purchasing from Custom Amenities, other than the case pack quantities as shown.
Methods of Payment
We accept credit card payment using Visa, MasterCard as well as PayPal and e-transfers. If you are concerned about entering your payment details online, please note that Custom Amenities Inc. will not store any of your credit card details, and that all transactions are secured by the latest internet security software.
If you would still rather give this information over the phone, do not hesitate to call us @ 1.800.661.1500
Custom Amenities Inc ships via UPS Ground or Can Par courier on orders under 500 lbs. total. For larger shipments, we use national freight companies. We strive to ship the same day as ordered, however, shipments will always go out within 24 hours of receiving your order (business days only). Orders received over the weekend will ship on Monday.
Depending on your location, transit times range from 1 to 10 business days (not including the actual ship date).
Protecting your online order information is very important to us. In our shopping checkout process, we use Secure Socket Layering, the industry-standard encryption technology that ensures the safety and security of your online order. If you prefer to order merchandise from the website by phone, please call toll-free 1.800.661.1500. Our customer service associates are available to assist you, Monday – Thursday 8:30 am-4:30 pm and Friday 8:30 am-3:00 pm Mountain Standard Time.
We strive to ensure our customers are completely happy with our products, therefore, if you are not completely satisfied with your purchase for any reason, simply return the products in the original packaging, and we will refund your order, minus shipping charges.
We want you to be completely satisfied with every purchase you make from Custom Amenities Inc. It is our aim to offer you choice and quality at competitive prices.
Since we ship within 24 hours, we cannot cancel orders. If you are unsatisfied with your product when it arrives and would like a refund or exchange, you must not open any remaining items or remove labels. Items should be returned to Custom Amenities in the original packaging together with the receipt. We will not refund any shipping charges. We cannot refund or exchange goods that arrive back damaged or are lost through the mail. Please re-use original packaging, if possible, when returning items, otherwise please ensure goods are packaged sufficiently to prevent damage. Always obtain proof of postage as claims can then be made against the Canada Post for loss or damage. We guarantee to replace or refund faulty goods, simply notify us within 30 days of delivery of the goods and return them, in their original packaging, together with the receipt, to Custom Amenities Inc #142, 16615 - 48 street S.E. Calgary Alberta T2C- 2B7. For faulty goods returned within 30 days we will provide return postage up to the cost and weight determined on the returned product. If you want to exchange the items, please mark clearly what you would like as a replacement. For returned goods paid by credit card, we will refund the money to your credit card. Custom Amenities Inc. will not accept liability for non-delivery, where this is caused by circumstances beyond our control. Any request for a refund or exchange must be made within 30 days of delivery of the order.
At Custom Amenities Inc, we are committed to providing you the finest products along with excellent service. In order to accomplish this, we gather, use and share certain personal information. Because the security of your personal information is very important to us, we restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. In accepting our terms and conditions, you agree that Custom Amenities Inc may contact you by e-mail or the use of the postal service with offers of goods or services or information that may be of interest to you.
By providing us with your details, you consent to being contacted by these methods for these purposes. If you do not wish to receive e-mails from us, please click the box at the point of ordering. Custom Amenities does not disclose any buyers' information to third parties, except for goods delivery purposes. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.
Changes to Policy
We look forward to working with you!