Answers to common questions about ordering hotel toiletries, guest-room amenities, vacation-rental supplies and 5 litre bulk liquids from Custom Amenities Inc.
Do you have a minimum order?
No. There is no minimum dollar order requirement. Products are sold in the case or pack quantities shown on each product page.
Do I need an account to order?
No. You can shop online and place an order without opening a trade account.
Are your prices in Canadian dollars?
Yes. Store prices are shown in Canadian dollars.
Do you ship across Canada?
Yes. We ship hospitality supplies to customers across Canada. For more information about shipping charges and delivery, visit our Shipping Information page.
When will my order ship?
Stocked orders normally ship the next business day. Orders placed on weekends or holidays are processed on the next business day.
Do you offer volume pricing?
Yes. For larger hotel, resort or multi-property orders, visit our Hotel Amenities Volume Pricing page and contact us with the products and approximate quantities you need.
Can I order samples before buying full cases?
Yes. We offer a Hotel Toiletry Sample Set for comparing guest amenity collections, plus a 5 Litre Bulk Toiletry Sample Set for properties considering dispenser refills.
Do you sell 5 litre shampoo, conditioner and body wash?
Yes. Our 5 Litre Bulk Toiletries collection includes shampoo, conditioner and body wash for refillable hotel and guest-room dispensers.
Do you have supplies for Airbnb and vacation rentals?
Yes. We carry individual guest amenities as well as coordinated Vacation Rental Toiletry Bundles in practical quantities for short-term rental properties.
What if I need to return or exchange an item?
Please contact us before sending anything back so we can confirm return or exchange eligibility and provide the correct instructions.
Is online ordering secure?
Orders are processed through Shopify's secure checkout. If you prefer to speak with us before ordering, call 1-800-661-1500.
Where can I read your privacy policy?
Our current privacy information is available on the Privacy Policy page.
Still have a question?
Visit our Contact Us page or call 1-800-661-1500.
Canada’s #1 guest amenity super store
Custom Amenities Inc. has supplied Canada's hospitality industry since 1961.